CloudPull 2 FAQ
Why do I need to backup my Google account?
Google provides reliable online apps, but it is up to you to protect yourself against service outages and data loss. Regardless of the state of Google's services, your Google account, or your internet connection, your CloudPull backups are always available to you on your Mac.
How does CloudPull guard the security of my data and my Google account?
CloudPull retrieves your data directly from Google via HTTPS, using read-only API calls. CloudPull stores your authentication token securely in the Mac OS X Keychain. CloudPull 2.5 and later does not store your password at at all; previous versions stored it securely in the keychain. The developer of CloudPull spent years working in the software security industry; he takes online security and privacy very seriously.
Do I need multiple licenses if I run CloudPull on multiple computers?
A CloudPull license authorizes a single user to back up his or her accounts on as many Macs as desired. If more than one person is using CloudPull, please purchase one license per user. Bulk purchase discounts are available; please send an email to email@example.com for details.
How can I be notified of major upgrades or other product announcements?
There are several ways to receive our product announcements:
What happens with Google Reader backups now that Google Reader has shut down?
The most recent CloudPull update no longer backs up Google Reader. However, CloudPull continues to provide full access to your existing Google Reader backups.
Is there a version of CloudPull available for Snow Leopard (OS X 10.6)?
Yes, customers running Snow Leopard can download CloudPull 1.5. CloudPull 1.5 does not provide Gmail backup or point-in-time snapshots. CloudPull customers running Snow Leopard can get the free upgrade to CloudPull 2 when upgrading to Lion or Mountain Lion.
CloudPull 1.5 provides access to all features of the software and operates as a free 30-day trial before buying.
Can CloudPull back up archived Gmail messages?
Yes. If a message is archived and has no labels assigned to it, that message will be backed up if backup of unlabeled messages is enabled. An account-specific setting determines whether unlabeled messages are backed up.
Backups of messages that are archived and unlabeled can be seen by selecting “Unlabeled” in the left navigation pane of the main window.
If an archived message has at least one label assigned to it, it is backed up if at least one of those labels is selected for backup.
If I delete an item from my Google account, does it get deleted from my CloudPull backups?
By default, CloudPull will keep an item for 90 days after it is deleted from your Google account. CloudPull also keeps old versions of items for the same length of time after they are obsoleted by newer versions.
If you have purchased the premium features of the app, you can change that length of time using the “Keep snapshots and outdated backups” popup menu under the General pane of the Preferences window. If you want never to delete old backup files, you can select “Indefinitely” from that popup menu.
You can also check the “Show deleted items” checkbox. Clicking that checkbox adds navigation items for deleted items to the left pane of the main window.
To view your backups as of a certain point of time in the past, click on the camera icon in the main window and select the date and time of an old snapshot.
What are the differences between the Mac App Store Edition and the Direct Download Edition?
The Direct Download Edition provides limited access to features when you first download it. You can purchase the same set of premium features inside the app. The Mac App Store Edition includes those premium features.
The Mac App Store edition is sandboxed. This is a requirement of selling in the Mac App Store. The Direct Download Edition is not sandboxed. Sandboxing adds a layer of security at the cost of some capabilities, specifically:
- The Direct Download Edition contains a watchdog process that alerts you if CloudPull crashes. Since that functionality does not work in sandboxed apps, the Mac App Store editions do not contain that watchdog process.
- The Direct Download Edition contains a crash reporter. The crash reporter does not work in sandboxed apps and is therefore not in the Mac App Store editions.
The Direct Download Edition contains its own software update mechanism. Updates to the Mac App Store Editions are available through the Mac App Store.
When you upgrade to premium features in the Direct Download Edition, your enter your credit card information directly into an in-app store. Your transaction is processed securely by Stripe. When you purchase through the Mac App Store Edition, your transaction will be processed by the iTunes Store.
The Direct Download Edition often gets updates more quickly because those updates do not need to go through the Apple approval process.
The Mac App Store Edition contains a news alerting feature that allows you to receive important notifications about, for example, maintenance updates available in the Mac App Store. This feature is not present in the Direct Download Edition. It is unnecessary because of the software update mechanism.
When you purchase the Direct Download Edition, a much larger portion of your payment comes to Golden Hill Software. While this does not directly affect you as a customer, it does help to support product development.
Can I migrate from a Mac App Store edition to the Direct Download Edition?
Yes, you can migrate to the Direct Download Edition using Migration Tool. Migration Tool will migrate your CloudPull data from where the Mac App Store edition placed it to where the Direct Download Edition expects to find it. The Direct Download Edition will then work with your existing backups.
If you purchased the Premium Mac App Store Edition of CloudPull, or if you have made the in-app purchase of premium features through the Free Mac App Store Edition, the Direct Download Edition will honor that and will provide premium features.
If you have a question that is not answered here, please email us at firstname.lastname@example.org.